Saturday, May 24, 2008

Forum Moderation Another Victim of Lag?

Isn't it time we grew up and took responsibility for our own forum? Then we'd only have ourselves to blame instead of Richard, and his limited time could then be spent on what he does the best instead of refereeing a dysfunctional mob of addicted card players ;)

Richard would probably love to lose this forum's load from his server and his busy day. In our email correspondence about my "Let's Talk 500" demonstration forum he said:
I'm happy to switch the current forums over (but) I guess this whole thing would be a lot more attractive to me if I didn't have to do any work... This would help my bandwidth costs too.
Free moderated forums are easy to set up and administer, whether they are hosted by Google/Yahoo/MSN Groups or Forumer. As Jon pointed out, it wouldn't take much work to incorporate an independent forum into this site and they could be made to look as one.
The JG500 Administration has always seemed disinterested in its own forum, and the forum's culture of abuse is, in part, a product of their apparent lack of understanding of how online communities function and how much work they require. We need an independent feature-rich forum governed and moderated by members elected by the membership. Sound familiar?

Sharon wrote:

Hi everyone,

I wanted to publicly state that my role as one of the site forum moderators is over.

I was initially approached by Anders in early April and agreed to be involved in both the set up of the Forum Code of Conduct and in moderating the site. My reasons for doing so were solid and I felt it was an extremely necessary step to move the site forward into the future.

It was not an easy process or task and the original Moderation Team (which included Grumma and another member as well) all spent many hours of our own time on a completely voluntary basis in meeting with the rest of the team to talk over our views, issues, processes etc, as well as drafting, reviewing and finalising do?@!ents and emails.

Forum moderation was launched in early May.

Since that time I have become increasingly disillusioned and incredibly disappointed with the level of support offered to us by the Administrators of this site.

Our moderation team has met and made specific recommendations to Richard via email about steps he needs to do in order to act on our decisions - emails to be sent to members who breach the code and offending posts to be removed. Despite the lapse of a significant period of time, Richard has not acted on our suggestions.

I have had email correspondence with Richard today. His responses to my questions, comments and suggestions were entirely unsatisfactory to me. I am extremely frustrated by Richard's lack of action and support which he purports to have for the moderation process.

As a consequence I am unable to continue my personal involvement in moderating the site and seriously question the value in having moderators at all given the current logistical arrangements.
The effectiveness and capacity to act of the moderation team is significantly compromised by the set up as it is now.

It is very unfortunate as my aim was certainly always about improving the site for everyone.

I wish to pay tribute to the energy, drive and level-headedness of Anders who is an incredibly mature and impressive young man. Grumma and our other original team member spent many hours on do?@!ents and processes and their work was important and highly valued. Brillo has been a clear thinking, sensible and essential part of our moderation team.

A big sigh of relief and warm regards from,

Sharon
(Who is now looking forward to spending her 500 time playing cards rather than moderating!)

BL Shaz but WD for trying.

20 comments:

Anonymous said...

Sharon,

Just to set the record straight for our other members.

I assume you understand that the 'lapse of a significant period of time' came after I had replied to your 'specific recommendation e-mail'. I was indeed waiting to hear back from you.

I can certainly relate to spending 'many hours of personal time on a completely voluntary basis' - hence this web site.

Richard.

Anonymous said...

So who ? Is actually doing what ?

Without reading old threads can some1 (Anders?) tell me what power do the moderators have and have they employed any penalties or removed any posts to date ?

I just keep reading forum moderations debate. Do we actually need it ?

Anonymous said...

Thanks Daffy.

Richard - I am extremely surprised by your waiting to hear from us comment. There was no need for you to wait for us. As describe in the policy "Forum Process" sent to you, we recommended that you send one of the canned emails written by us, and that you delete the offending post. There was no need for you to wait for us to act, we had done all we could and were waiting for you to act.

As discussed with you personally via email, there are issues surrounding our capacity as moderators to send emails from the moderators@ - when several of us have tried to do so the address comes up with moderators@.... "on behalf of ....." (followed by my personal email address). I may feel comfortable using this address with members who already know my personal email address. However, I don't feel ok doing that regularly with members I do not know well. I'm sure you appreciate my concerns in regard to my privacy.

Also, as has been pointed out to you, we as moderators do not have a list of the email addresses of all members - thus the canned emails must come from you.

Additionally, moderators do not have the capacity to edit or delete posts.

Therefore, following our email to you requesting that you email the member concerned and that you delete the offending post (functions only available to you and not us), I am at a loss as to what you were waiting for us to do.

Anonymous said...

Here is a solution:

Why don't you make a new forum at Google Groups - groups.google.com.au/

It has all the stuff you want like emails, moderation, mailing lists, uploading images and other things.

Then Richard can scrap the message board here completely, and replace it with the Google Group in an IFrame, or at the very least a link to it.

Then there would be zero maintenance required by Richard.

Just my 2 cents.

Jon.

Anonymous said...

Ok, well forum moderation is a good ideal. But its so true Sharon; if you dont have the back up, or ability to actually implement it; then its as good as windex black n gold. Pretty much coloured water.

So where do we go to from here? As i understand it this site really only has a limited life now. I guess I'm just hoping another 500 site will spring up from no where. A site that doesn't lag so badly , and with some degree of moderation.

I like the smallness of this group; i like that there is the familiarity among players. But i dont like the lag issues. And I dont like that the boss seems so removed from the site. And i do feel for the members who have put in so much of their own time; just to pretty much get nowhere.

Geoff said...

Well said, Flippa.

So where do we go to from here? I think Richard would LOVE to lose the load of this forum from his server. He said as much to me in a private email when we were discussing the Let's Talk 500 forum. Free moderated forums are easy to set up and administer, whether they are hosted by Yahoo Groups, MSN Groups or Forumer. As Jonathan pointed out, it wouldn't take much to incorporate an independent forum into this site.

Isn't it time we grew up and ran our own forum? Then we'd only have ourselves to blame ;))

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